Experiential Retail in the Smartphone Industry: Consumer Behaviour and Brand Loyalty

Mudit   Joshi; Disha  Mathur

doi:10.32870/myn.vi56.7835

Autores/as

Mudit Joshi Sir Padampat Singhania University https://orcid.org/0009-0002-6473-1817
Disha Mathur Sir Padampat Singhania University https://orcid.org/0009-0006-5116-9115

DOI:

https://doi.org/10.32870/myn.vi56.7835

Palabras clave:

Experiential Retail, Purchase Decisions, Brand Loyalty, Smartphone Industry

Resumen

The goal of the study is to represent the influences of experiential retail on purchasing decisions and brand loyalty in the smartphone industry. The present research executes a quantitative analysis utilising the SPSS version 23 software package. A structured questionnaire survey technique is employed to gather the data from the experiential retailers in the smartphone industry. A purposive sampling strategy has been adopted for analysis. The objective behind the technique is to gather data relating to the perception of experiential retailers regarding the impact of purchasing decisions and brand loyalty in the smartphone industry. Descriptive statistics, ANOVA, regression and Pearson correlation analysis are performed in research. The outcomes of the study indicate that experiential retail shopping has a significant impact on the growth and sustainability of consumers in the smartphone industry. Furthermore, the study also evaluates the considerable effects of consumers’ behaviours in the smartphone industry through purchasing decisions and brand loyalty. The study recommends that experiential retailers enhance their innovative strategies to strengthen their business in the smartphone industry.

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